Returns & Exchanges

At Soluxuri, your satisfaction is our priority. If you ever find yourself less than delighted with your purchase, our hassle-free Returns & Exchanges policy is here to ensure a seamless process. Here’s a guide to help you through:

Eligibility:

  • To qualify for a return or exchange, the item must be in its original, unused condition, and in the original packaging.
  • We accept returns and exchanges within 30 days from the date of delivery.

Return Process:

  1. Contact our customer support team: Before initiating a return, please reach out to our customer support team. Provide your order details and reason for the return, and they will guide you through the process.
  2. Pack your item securely: Ensure that the item is securely packaged in its original packaging or a suitable alternative to prevent damage during transit.
  3. Return shipping: You will be responsible for the return shipping costs unless the return is due to an error on our part (e.g., defective or incorrect item received).
  4. Ship the item: Once approved, ship the item back to the designated return address provided by our customer support team. We recommend using a trackable shipping method for your peace of mind.
  5. Refund or store credit: Upon receiving the returned item and verifying its condition, we will process your refund or issue a store credit, depending on your preference.

Exchange Process:

  1. Contact our customer support team: Reach out to our customer support team to initiate an exchange. Provide your order details, the item you wish to exchange, and the preferred replacement item (including size, color, etc.).
  2. Eligibility and availability: We will confirm the eligibility for exchange and check the availability of the desired replacement item.
  3. Return shipping: You will be responsible for the return shipping costs unless the exchange is due to an error on our part (e.g., defective or incorrect item received).
  4. Ship the item: Once approved, ship the item back to the designated return address provided by our customer support team. We recommend using a trackable shipping method for your peace of mind.
  5. Replacement item: Upon receiving the returned item and verifying its condition, we will ship the replacement item to you.

Important Notes:

  • Refunds will be issued to the original payment method used for the purchase.
  • Store credits can be used for future purchases on our website and do not have an expiration date.
  • Original shipping charges are non-refundable unless the return is due to an error on our part.
  • For hygiene reasons, certain items such as intimate wear or items that come in direct contact with the skin may not be eligible for return or exchange unless they are defective.

For any inquiries or assistance regarding returns or exchanges, feel free to reach out to our responsive customer support team. Our goal is to assist you and guarantee your satisfaction throughout your shopping journey at Soluxuri.

Kindly be advised that the outlined Returns & Exchanges Policy is subject to occasional updates. We recommend checking this page regularly to stay informed about any revisions or updates. Your ongoing support and trust in Soluxuri are highly appreciated.

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